Abstract:
Implementing performance management systems, including the KPI (Key Performance
Indicators) system, at the university level faces many difficulties. The study aims to determine
the problems of formation and implementation of the system of KPIs at the
HEIs (higher education institutions) level based on the case study. Methodologically
the study is based on the analysis of the case of the KPI system implementation at Vasyl’
Stus Donetsk National University (Ukraine) using a 3-year project survey of managers
and employees of structural units about self-analysis of deviations and perception of
each performance indicator. The essential subjective factor – irrational participants’
behavior – is demonstrated, reflected in their resistance, fear, and lack of acceptance
of innovations in assessment processes, which needs to delineate tools for effective
KPI system implementation (reduction of its negative influence and growth of the personnel
loyalty). The main organizational obstacles that reduce such a measurement
system’s efficiency are incomprehensibility, difficulty of evaluation, non-influence or
independency of indicators from the efforts of respondents, poor communication, and
motivation to achieve them. The analysis results allowed providing the recommendations
that could contribute to the formation of reflexive and active management culture
in the strategic management system and a culture of productive dialogue through
vertically and horizontally management interaction.
